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Front of House Supervisor - The Rec Room Deerfoot

Location: The Rec Room Deerfoot
City: Calgary, Alberta

Front of House Supervisor - The Rec Room Deerfoot

Cineplex is one of Canada's leading entertainment companies and operates numerous businesses including theatrical exhibition, food service, amusement gaming (Player One Amusement Group), alternative programming (Cineplex Events), traditional and digital media (Cineplex Media and Cineplex Digital Media), out of home leisure and entertainment (The Rec Room), eSports (World Gaming), and home entertainment content (CineplexStore.com). Cineplex is also a joint venture partner in SCENE - Canada's largest entertainment loyalty program.

We are proudly a Canadian company with approximately 13,000 employees in Canada and the US, and we offer competitive compensation. To learn more about Cineplex please visit our website at www.cineplex.com.

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let's tell you a bit about this revolutionary new concept called The Rec Room .

The concept will feature a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games that may include luxury bowling, billiards, shuffleboard and ping pong. There will be an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also featuring a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room will also offer an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone's favourites, as well as an "eatertainment-style" concept in the games area. A large centre bar area with adjacent stage will include impressive digital displays and serve as the gathering spot for watching the big game or other major events. The Rec Room will integrate a cutting-edge interactive technology platform that will enhance all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Front of House Supervisor -The Rec Room Deerfoot , reporting to the General Manager -The Rec Room Deerfoot. This position will be based at ourCalgary Rec Room located at901 64 Avenue NE in Calgary, Alberta.

The Front of House Supervisor will support the Front of House Management team with the supervision of all Front of House areas to ensure Rec Room standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests.

Job Duties
  • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Be readily available at all times to deal with problems or complaints.
  • Ensure that different front of house areas within the Rec Room are serviced and maintained such as the Bar, Lounge and Dining areas.
  • Ensure that reservations are taken correctly and courteously.
  • Ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
  • Ensure that credit control procedures are strictly adhered to.
  • Ensure that all Front of House staff are dressed appropriately at all times.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Monitor and modify bar pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.
  • Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are completed without delay.
  • Carry out or ensure that regular On-the-Job training is taking place to agreed standards.
  • Ensure that staffing levels are correct and are not exceeded without permission of the Front of House Manager.
  • Ensure that the most suitably qualified person is appointed in the event of a vacancy
  • Act as Duty Supervisor when required.
  • Attend Management Meetings as required.
  • Circulate regularly throughout all Front of House areas, maintaining a positive profile with guests and staff.
  • Ensure accurate and timely submission of all reports and administrative work.
  • Prepare and submit within the required format all annual budgetary information and updates as required.
  • Monitor trends within the industry and make suggestions for the implementation of appropriate programs.
  • Help recognize and develop potential key players in the restaurant
  • Follow Health, Food Safe and Liquor service guidelines
Requirements
  • University degree or College Diploma in an appropriate field preferred.
  • 3 years of direct restaurant work experience in a front of house capacity
  • Experience in all aspects of customer service and people management
  • Demonstrated ability to lead and direct a team
  • Strong working knowledge of restaurant industry principles, methods, practices, and techniques
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
  • Ability to provide feedback regarding front of house operations, propose new policies, and develop and implement new strategies
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Good training, coaching, and mentoring skills are essential
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
  • Knowledge of cost analysis, fiscal management, and budgeting techniques
  • Able to effectively communicate both verbally and in writing
  • Ability to coordinate and organize meetings, exhibits, and other events
  • High level of proficiency with restaurant POS software packages
Working Conditions
  • Some travel may be required
  • Ability to attend and conduct presentations
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
Interested applicants, please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment's standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

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