VIP Servers - Cineplex Cinemas Kitchener and VIP
Location: Cineplex Cinemas Kitchener and VIP
City: Kitchener, Ontario
Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex's ranking as one of the top 15 food and beverage providers in Canada.
The Cineplex team is passionate about providing each and every guest with an exceptional entertainment experience and offers enthusiastic professionals an exciting opportunity for growth and development in the hospitality industry. Right now Cineplex is looking for dynamic VIP Servers
Servers in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed. They accept orders directly from guests, while preparing drinks for all service areas. Servers deliver food to guests, collect payment, operate the cash register and clean their work area. Key responsibilities
Working Directly with the Public - Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
Preparing the service environment - Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
Service food and alcohol to guests - Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
Maintain a clean workspace -Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
Determining levels of service - Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol
Health & Safety:
- Positive, enthusiastic and professional attitude, and excellent communication skills
- Proven experience working as a server
- Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience
- Proven problem solving and quick thinking skills in fast-paced situations
- Math skills and computer literacy
- Knowledge of a second language is considered a plus
- Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks
- A flexible schedule that includes evenings, weekends and holidays
Management will be held accountable for the Health & Safety of all employees under their supervision. Management is responsible to ensure that machinery and equipment are safe and that employees work in compliance with established safe work practices and procedures. Employees must receive adequate training in their specific work tasks to protect their health and safety. All reported injuries that meet reporting requirements must be reported immediately to the General Manager and the Health & Safety Manager.
Interested applicants, please apply today. While we appreciate all interest, only those candidates selected for an interview will be contacted.